Policies

New York State residents pay 8% sales tax on all transactions.

I. Returns, refunds and exchanges:

If for any reason you are not happy with your purchase, we will refund or exchange without a restocking fee. Please see exceptions below regarding Bargain page items. Item must be returned within 14 days and be in new condition and include original product packaging & tags never removed. Additionally, Helmets face shield sticker must be included and never removed. If there are any problems upon arrival, please contact us first so we may try and resolve the situation. If we can’t take care of it, we will issue you a RAN (return authorization number). You must obtain a RAN prior to return shipping and provide it with your return prior to mailing it back to us. Buyer pays shipping for all returns.

Return all RAN items to the following address:
Staccato Cycle LLC
ATTN: RAN# (insert the RAN# provided by customer service)
1376 State Route 23
Craryville, NY 12521

Returns and exchanges must not use the manufacturer's packaging box as the shipping container, the manufacturer's packaging must be in original condition.

Staccato Cycle LLC shall not be responsible for any damage or loss of returned items by customer's carrier, we therefore recommend that you insure the returned items(s) with the carrier. Refunds or exchanges will not be processed on items damaged by customer or customer's carrier; damaged items will be returned to the customer via ground shipping.
COD returns will not be accepted.
Items that have been installed (or by an attempt to install) and/or used in any manner will not be accepted for return.
Models must be unopened and in original packaging.
While all of our items are Brand New with manufacturer's tags and/or packaging, the following are not returnable:
Electrical and ignition, or any items on our Bargains page, or indicated to be discontinued items,
closeout or clearance merchandise sales. Note, some of the aforementioned may qualify for the manufacturer's warranty.

II. Ordering & Payment:
We request that all orders be paid by the online banking service “Paypal” or directly via Mastercard/Visa on "Paypal". Shipping/handling costs are calculated on item cost and are based on standard ground rates for orders shipped to the continental (48) United States; United States Minor Outlying Islands, Virgin Islands U.S., Alaska & Hawaii may be additional.

Shipping: standard shipping for orders to the continental (48) United States, United States Minor Outlying Islands, Virgin Islands, U.S., Alaska & Hawaii will be via USPS First Class, Parcel Post or Priority mail. We do not ship Internationally.

Inventory & delivery time
Staccato Cycle LLC inventories most items for immediate shipment. If an item is out of stock and you order that product, your Paypal/credit card is still charged. For most items, restock takes place in a few days. For items that take longer, you will be notified by email.
Back orders
Sometimes a product you desire is not readily available. In these circumstances, you will be contacted with shipping options. If you desire, the order can be split or held for shipment at one time.

III. Product Notice:
Staccato Cycle LLC takes pride in selling the highest quality products. However, Staccato Cycle LLC, its owner, cannot assume responsibility for property damage or personal injury incurred by or concurrent with the use of the products, even if such damage or injury is the direct result of the failure of the product sold by Staccato Cycle LLC.
Staccato Cycle LLC recommends installation of it’s products by qualified trained professionals in the industry. Staccato Cycle LLC assumes no responsibility for damage or personal injury which may be caused by the manner in which products sold are installed. If you use products sold by Staccato Cycle LLC, you use them at your own risk. Please do not use any product if you are uncertain of your ability to properly install it.

IV.Intellectual Property Notice:
All content included on this site, such as text, graphics, logos, button icons, images and software (collectively herein called the "Content"), is the property of Staccato Cycle LLC or it's vendors and is protected by U.S. and international intellectual property laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of Staccato Cycle LLC or it's vendors and is protected by U.S. and international intellectual property laws. Any use, other than for the purposes specified above, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited. Users do not receive any copyright or trademark rights to the Content.

V. Privacy Pledge:
Staccato Cycle LLC does not and will not sell or give your information for others to use, profit from, nor conduct market research. We never engage in the selling of our customer list.

VI. Coupons:
Coupons cannot be combined with any other offers unless otherwise noted, can only be used with purchases on staccatocycle.com (this website), and are limited time offers.